What’s my profile page, and what appears on it?
When you create a CrowdPatch account, a profile page is created for you. It displays your profile photo, personal details and links to your social media accounts. It is also own personal newsfeed, which displays all the posts that you have shared on CrowdPatch.
Your profile can be viewed by other CrowdPatch members, but cannot be found via search engines like Google.
What is my newsfeed?
Your newsfeed helps you keep up to date with all the news from your favourite patches and projects. You can like and comment on others posts as well as share posts which you think others might find interesting.
I forgot my password, how do I log in?
Click the forgot your password link at the bottom of the sign in page. Enter your email that you signed up with, and you will be able to reset your password.
What is My Portfolio?
My Portfolio allows you to see your projects, who has contributed to your projects and your monetary and skill contributions to other projects.It allows you to keep track of the rewards you have offered contributors as well as the money raised on CrowdPatch that you can withdraw.
How do I unsubscribe from or adjust which emails I receive?
Click on your name in the top right hand corner, choose privacy settings and then email subscriptions.
Project owner questions
What is Crowdfunding?
Crowdfunding is the collection of finance from a large number of people - ‘the crowd’ - that allows individuals to fund their ideas.
I’ve submitted a project, how long until it’s live on the website?
We aim to have all projects live within 48 hours.
What can the general public see on the project detail page?
The project owner’s name
Location of the project
Project description: What is the project? And What do we need?
Project images and video
What can only CrowdPatch members see on the project detail page?
Updates – This is where you keep your contributors up to date with the latest news about your project.
Q&A – CrowdPatch members can ask questions about your project for you to answer.
Project contributors – A list of contributors is displayed here along with the amount they have given.
Project video – A video outlining what your project is about will significantly increase the chances of reaching your target.
What happens if my project doesn’t reach the funding target?
If you don’t reach your target, you will still receive the funds you raised on CrowdPatch. We offer free crowdfunding so you will receive 100% of the funds you raise.
Do I have to offer a reward to raise funds?
No, but research shows that offering rewards can significantly increase the amount of funds you raise.
How do I receive my funds at the end of the project?
The easiest way for you to receive funds is through PayPal. We will take your PayPal email address in order to make the transfer. If you don't have a PayPal account, we can transfer the funds via CHAPS or Bacs, but there may be a cost incurred.
How can I find projects to support?
Go to the Discover Projects page and search for projects either by their name. You can also search for projects within a mile radius of a specific postcode. Therefore, if you live in Birmingham, you can easily find projects within 50 miles of Birmingham to support. You also have the option to search for the latest or most invested projects, or projects that are ending soon. Finally you can search for projects depending on what category they fall into, i.e. Social Causes and Charities.
How do I contribute to a project?
Just click the green “Contribute Now” button on any project page. You will be asked to enter the amount and select a reward tier. You will then be re-directed to PayPal and be able to pay either directly from your PayPal account or by debit or credit card. To contribute towards any project, you'll need to have and be logged in to a CrowdPatch account.
How will my contribution be acknowledged?
Your name will be added to the list of project contributors on the project page, along with the amount you contributed. The creator will also get a message letting them know you’re supporting their project, and the reward you have chosen.
How do I regularly receive emails on how a project is doing?
Click the ‘Follow this project’ button to receive email alerts when the project is updated. This feature is only available to CrowdPatch members.
What do I do if I have a question about the project?
If you are a CrowdPatch member, you can use the Q&A function on the project page. The project owner will be notified and your question and answer will be published.
How will project creators get my info to deliver rewards?
If you have chosen a tangible reward, then you will have to give your delivery address before you can contribute. The project owner will be notified of this and they are responsible for delivering the reward at the end of the project.
Will I definitely receive my reward?
It is the project owner’s responsibility to deliver the rewards to their contributors. If the project doesn’t reach it’s funding target, the project owner can decide whether or not they will distribute their rewards. In this case, the project owner will contact their contributors to inform them of their decision.